Refund policy

Giggles Toys — Return & Refund Policy

Effective Date: March 30, 2026
This Return & Refund Policy applies to all purchases made from Giggles Toys (“we,” “us,” “our”) on or after the Effective Date.

1) Return Eligibility

1.1 Return Window

Return requests must be submitted within 30 days of the delivery date (as confirmed by carrier tracking).

1.2 Condition of Items

To qualify for a return, items must be:

  • Unused, unopened, and in original condition
  • Returned with original packaging and all included components (parts, accessories, manuals, inserts, and tags, where applicable)

We reserve the right to refuse returns that do not meet these requirements.

1.3 Non-Returnable Items

Unless required by applicable law, the following are not eligible for return or refund:

  • Items marked Final Sale or Clearance
  • Gift cards (if offered)
  • Items damaged due to use, normal wear and tear, misuse, washing, alteration, or accidental damage after delivery

2) Return Authorization (Required)

All returns require prior authorization. Do not send items back without approval.

To request a return, email gigglesofficialtoys@gmail.com and include:

  • Order number
  • Item(s) to be returned
  • Reason for the request
  • Photos/videos if the item is damaged, defective, or incorrect

If approved, we will provide a Return Merchandise Authorization (RMA) and the authorized return address with instructions.

Returns sent without authorization, without an RMA, or to an address other than the one provided may be refused and may not be eligible for a refund.

3) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

To evaluate and resolve the issue, we may require:

  • Clear photos/videos of the item and packaging
  • The shipping label (where applicable)
  • A brief description of the problem

Resolution

Where verified, we will provide one of the following remedies (at our discretion):

  • Replacement at no additional cost; or
  • Refund to the original payment method; or
  • Partial refund where appropriate and agreed

4) Change-of-Mind Returns (Buyer’s Remorse)

If you want to return an item for reasons other than damage/defect/incorrect item:

  • The item must meet the eligibility requirements in Section 1.
  • Return shipping costs are the customer’s responsibility.
  • Original shipping fees (if any) are non-refundable, unless required by applicable law.

5) Return Shipping & Packaging

  • Returned items must be packaged securely to prevent damage in transit.
  • We recommend using a trackable shipping service.
  • If a return is lost or damaged during return transit, it may not be eligible for a refund.

6) Refunds

6.1 Refund Method

Refunds are issued to the original payment method only.

6.2 When Refunds Are Processed

Approved refunds are processed after:

  • The returned item is received and inspected; or
  • The issue is verified (for approved damage/defect/incorrect item claims)

Refunds are typically processed within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund.

6.3 Partial Refunds / Deductions

We may reduce the refund amount if items are returned:

  • Used, incomplete, or not in original condition
  • Missing packaging or components
  • Damaged due to inadequate return packaging

7) Cancellations & Order Changes

  • Requests to cancel or change an order must be made as soon as possible after purchase.
  • Once an order has been processed or shipped, it cannot be cancelled or changed.

8) Shipping Issues

8.1 Marked “Delivered” but Not Received

If tracking shows “delivered” but you have not received your order, contact us within 7 days of the delivery scan. We may request information to support a carrier inquiry.

8.2 Delivery Delays

Delivery times are estimates and may be affected by carrier operations, customs (if applicable), weather, peak seasons, or other circumstances outside our control. Delays alone do not automatically qualify for a refund.

8.3 Returned to Sender / Failed Delivery

If an order is returned due to an incorrect/incomplete address provided at checkout, refusal of delivery, or failure to collect the parcel, we may offer reshipment (additional fees may apply) or a refund less any non-recoverable shipping costs, subject to receipt and inspection where applicable.

9) Disputes & Chargebacks

If you have a concern, please contact us first at gigglesofficialtoys@gmail.com so we can assist and resolve the matter. Initiating a chargeback or payment dispute may delay resolution.

10) Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws. Where local law provides mandatory return or cancellation rights, those rights prevail.

11) Contact

Giggles Toys Customer Support: gigglesofficialtoys@gmail.com
Business Name: Giggles Toys